Cancellation and Refund Policy

1. Requesting a refund

Send a request from the account email and include the payment date, amount, plan, payment identifier, and reason. Never send a full bank card number.

2. Review

The provider will verify the payment, access period, service usage, technical incidents, and other relevant circumstances. The result will be sent by email.

3. Method and timing

Approved refunds are sent through the payment provider to the original payment method. Settlement timing depends on the bank and payment network.

4. Consumer rights

This policy does not limit rights granted by applicable consumer law, including remedies when a service is not provided or access has material defects.